Refund policy

Returns
To request an exchange or refund please contact us within 14 days of receiving your products. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being exchanged/refunded unless they are incorrect or faulty.  These include Crystal Water Bottles and Crystal Facial Rollers.  These cannot be returned on the basis of a change of mind for hygiene reasons.

Any returns costs are the responsibility of the customer unless product is incorrect or faulty.

Additional non-returnable items:
- Gift cards or items purchased with gift cards

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.  If approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds (if applicable)
If you haven’t received a refund within 5 business days of receiving your confirmation email, please contact us at angie@wildlotusoils.com.au.

Sale items (if applicable)
Only full-priced items may be refunded.  Unfortunately sale items cannot be refunded.

Exchanges (if applicable)
If you need to exchange an item, send us an email at angie@wildlotusoils.com.au and post your item to: Wild Lotus Oils, 5 The Strand, Penshurst NSW 2222, Australia.  Alternatively, returns are accepted in store.

Shipping
To return your product, you should mail your product to: Wild Lotus Oils, 5 The Strand, Penshurst NSW 2222, Australia.

You will be responsible for paying for your own shipping costs for returning your item unless it is faulty or incorrect.  Original and return shipping costs are non-refundable.  

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.